PT. Adi Putro Wirasejati

Automobile assembler

Masang, Indonesia


"During the project, the following results were achieved …

I would recommend [this] program to any company looking for improvement and higher profits."


Simon Jethrokusumo

President/Director


"Annualized saving … 260% ROI."

“Reducing lead time in bus (manufacturing) from 62 days/unit to 39.5 days/unit”



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Delta Sport

Sport & fashion wholesaler/retailer

Novi Beograd, Serbia


"… I’m amazed … that we received so much more than you promised to us.

Actual return on investment 1 year after project completion: 450% !!!

[Your] team changed our perception. We are No. 1 in our market, so we thought there was a little to improve over here. [Your] team showed all of us that even if you are the best, there is always a lot to improve."


Goran S. Karić

CEO


… you promised 171% ROI … you delivered 450%!!"



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Dätwyler Cables

Engineering & electronic component distributor

Altdorf, Switzerland


"… We have, together with [your] team, managed to get up productivity of our machines by roughly 15% and the productivity of our employees up by 50% in some cases."



Johannes Müller

Executive Vice President


"… Productivity of our employees up by 50% …"



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Ta Yang Group

Input device manufacturers

Hong Kong


"Project Cum[ulative] Saving till now already exceeds the total cost of the project. Cum[ulative] Annualized Saving ROI is 450%."


  1. Project Cum Savings till now exceeds the total cost of the project. Cum Annualized Saving ROI is 450%.

  2. In Factory II we were able to achieve an increase of material ratio from 62% to 77%.

  3. Labour utilization, in factory 2 was increased from 0.136 to 0.161 KG/HR.

  4. In Factory 1, comparing to our company standards, we improved the overall labour productivity from 74% in July to 90% in October.

David Huang
Executive Director


"… ROI is 450% …"



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Cautre Export

Food processors and distributors

Ho Chi Minh City, Vietnam


"… CAUTRE has made significant achievements as follows:

Overall, potential of CAUTRE has been realized in 2008 …


Ms. Tran Thi Hoa Binh

General Director


"Profit increased 440%"



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IG Watteeuw

Locomotive transmission manufacturers

Brno, Czech Republic


"Cumulative savings achieved at the end of the project are over €4,000,000 (US $5,294,500), and actual ROI was above 400%."




Eric Neyrinck

CEO


" … Actual ROI was above 400%…"

“…results are also reflected in improvement of EBITDA which increased by 12% points…”



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Cong Ty Phan Bao Bi Nhua Tan Tien

Flexible Packaging

Ho Chi Minh City, Vietnam



After 38 weeks of the TAN TIEN – IMPAC Project, we together have achieved:




Le Minh Cuong

Chairman / CEO



“…Successful implementation of SMED program to reduce more than 50% of Printing machine changeover time from 90-120 minutes to 45 minutes and 30% of Lamination machine changeover time..”.


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PT. Polymindo Permata

Plastic Extrusion

Tangerang, Indonesia



…a few examples of what we have gained during the Project:





Junus Sumardi

President Director



“…waste down by 15.8%, 17.9% reduction in set-up time and a 33.75% increase in machine productivity because of the implementation of your program…”



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U-Tech

Manufacturer of high quality pre-recorded optical media (CD, DVD, Blu-Ray)

Tai Yuan Shien, Taiwan


"Not only did it achieve the promised target savings [in as short as five months], but even 10 times better … most gratif[ying] was the obvious improvement of the staff’s working attitude and their organization[al] behavior."


Steven Chang

Chairman & CEO


"promised target savings (in as short as 5 months) were even 10 times better with an obvious improvement in the staff’s working attitude …"



"The following are some comparisons before and after the project:

The above achievements are highly meaningful for U-Tech, since the price of oil has eroded profit capacity. [Now] U-Tech could still get soaring profits, precious and rare in such a bad time."

Rock Kuan

President, Global Manufacturing Business Unit


" …the ROI of the project was 1,651% …"

“…The average output per worker rose from 68,749,000 pieces in July to 101,889,000 pieces in December…”




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Publiambiente

Waste Collection and Disposal and Street Cleaning

Empoli, Italy


“…which within the next year, will lead to an estimated productivity improvement of approximately 30% in all our four locations.


In the TIA department (Tariffa Igiene Ambientale) a detailed and accurate observation of the activities, and the consequent improvement of the processes, led to a recovery of about 25% more users, who were not paying.”


Paolo Regini

Presidente


“…led to a recovery of about 25% more users, who were not paying…”



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Fujitsu Thailand

IT Equipment and services

Chonburi, Thailand


" … the project has successfully achieved

We found your approach very effective. With 43 calendar weeks of the program you [were] able to change our people’s behavior and improve our operation, which we have tried to achieve for the last 10 years."


Toru Ogo

President


" …with 43 calendar weeks of the program you (were) able to change our people’s behavior and improve our operation…"



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McDonald’s Development Italy, Inc.

Restaurants

Milan, Italy


“…we have increased productivity in the restaurants overall by 21% at the same time increasing sales and achieving 1,5 million euro in annualized savings, that were clearly identified in our P&L reports.


Mario Federico

Chief of Operations


“…increased productivity in the restaurants by 21% while increasing sales…that were clearly identified in our P&L reports…”




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Schenectady International

Developer and manufacturer of chemical intermediates

Schenectady, New York, USA


"What you accomplished in months would have taken us at least five years. We had more than one million pounds of re-work, and were creating more every day. This is now being used, so we are consuming more than we are creating. Our raw material conversion numbers were incorrect, making it difficult to accurately assess the true costs of product and margin on them. This has been remedied and is being tracked … All overtime, which was out of control, is now in control and has been significantly reduced through your scheduling program. We can now identify the right number of hours to manufacture all products thus freeing up hours to put on understaffed operations. I’m also convinced these changes are systemic and as we move forward our savings will continue to grow.

Even though many of us were skeptical at first, your guarantee of "our savings must equal your fee" made this a no-brainer for us and any company for that matter …… you delivered to our bottom line more than your fee, thus I can highly recommend you to any prospective client."

Charles G. Griswold, Jr.

President and CEO


" What you accomplished in months would have taken us at least 5 years."

 


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Grumman Olson (now Morgan Olson)

Manufacturers of walk-in delivery vans

Sturgis, Michigan, USA


" … we have a number of individuals who have many years seniority [who] have seen "Consultants" come and go. Leaving behind what was often referred to as the "Flavor of the Month" program. Normally these programs disintegrate as fast as they were implemented, reinforcing a "See, I Told You So" attitude.

… for any new program to continue in an organization, the staff must fully understand the benefits. This … is the catalyst for the behavior changes that are necessary to be successful. [Your] training program has reinforced the need to be more "Proactive" rather than "Reactive", helping us to become "Problem Solvers" instead of "Fire Fighters." Finger pointing has been replaced with effective communication, and teamwork has taken the place of departmental division.

In summary, our substantial time investment … will pay dividends now and in the future, instrumental to our company’s continued success.


Douglas Harrison

Continuous Improvement Manager


" … we are now ‘problem solvers,’ not ‘fire fighters’ …"



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SGA Hygiene Malaysia

Global hygiene products and paper company

Malaysia


The main objective of this program was … a cost reduction drive, and … has resulted in:

The savings guaranteed in the agreement has exceeded the promise several times and we can also see the improved financial impact in our financial statements.


Peter C. Smerling

Managing Director


" … Reduction in maintenance cost by 28.6% …"



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Mono Car Styling NV

Car styling specialists

Herstal, Belgium


We have achieved significant results, and I would like to highlight a few:


Aldo Adorante

Administrator


"Annualized savings of more than $1.3 million."



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ČSOB Finance

Leader in Czech financial services industry

Prague, Czech Republic


" … we have achieved the targets laid down at the beginning of the project: installation of the management systems and identified operational productivity increase of 30% (75 FTEs from … 252 employees or 38,000,000 Czech Koruna (US $2,103,500) in annual savings.

I appreciate the hard work and perseverance [of] your staff. They met stiff skepticism from our Finance staff … [but] overcame this … by demonstrating the benefits of an appropriate management system and taking a professional approach.

The installation of a new management system, and a new attitude towards effective management, could not have been achieved without your professional assistance … thanks for a job well done!"


Jan Lamser

Director and SEO


"… operational productivity increase of 30% …"




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Deringer

Custom Brokers, Warehousing & Distribution and International Freight Forwarders

St. Albans, Vermont


Despite all the changes and costs we incurred, we were able to accomplish some pretty remarkable goals.



Wayne R. Burl

President/CEO


“…we finished 27.4% over our business plan and net profit was up 26%…”



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Velux

Window Manufacturing

Skaerbaek, Denmark


During the project we were often surprised at the positive way of implementing the IMPAC systems which were easy to adapt and install in our production philosophy.


We got many results from the project, among others,


Management system for production including

Effective stop time reporting from production processes,

Focused production (master schedule)

Waste controlling systems and rework control


Karsten Andersen


“…surprised at the positive way of implementing the IMPAC system…easy to adapt and installing our production philosophy…”



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Lone Star Steel Company

Manufacturers of steel tubing

Lone Star, Texas, USA


"As a direct result of [this] installation, uptime in the two Pipe Mills has increased from 47% to an average of 68% … an increase of 21% capacity enabling my customers to dramatically increase through-put.

In addition … we have also made improvements in maintenance spending, to date saving Lone Star Steel $1,080,000. [T]his figure reflects 160% of the promised savings for my department."


Don Belyeu

Maintenance Manager


"… uptime has increased from 47% to 68% avg. …"



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Friesland Hungaria (now Friesland Campana, Hungary)

Manufacturers and exporters of dairy products

Budapest, Hungary


"The total annual return of our investment into the project has reached 350% (instead of the originally planned €1,400,000 {US $1,853,880} it is now €250,000,000 {US $331,050.000}). The cumulative saving realized during the project totally covers the cost of initiating the project itself. The test of the improvements was clear from the beginning with no problems at all.

These significant improvements originate primarily from four areas: the savings on the number of working hours, the decrease in the loss of raw material, the improvement of the utilization of packing material and the savings on domestic energy supplies. In relation to the total need of working hours, the number of extra hours has reduced by 30%.

Finally, we have agreed on the extension of the project on two more of our factories."


Temesvári Kornél

Chairman


"Total annual ROI has reached 350%… "




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APM Terminals

Member of the global Maersk Terminal Management Group

Port of Rotterdam, Holland


"… in the 3 years since startup, the terminal … is one of [the APM Group’s] lowest producing facilities in Europe, despite having the lowest cost per container move.

As a result of the work [February – October 2003] … our resource utilization levels [are] up with 12% and have results of 112% above plan.

In week 44 we even reached our highest average weekly production level ever … [W]e are on this moment experiencing a return on our investment of 98.5%."


Nick F. Fisher

Managing Director


"… we are operating at 112% above plan at the lowest cost per container move in the entire European organisation …"




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Extendicare Health Facilities

Long-term healthcare, outpatient rehabilitation therapy, assisted living

Milwaukee, Wisconsin, USA


"Our corporate officers told us that you would be helping us save money. To most workers these days, that means job cuts. So the first order of business was to try to reduce our employees’ anxieties. It helped that the first … team members to visit our department enlisted the help of all employees [revise] current methods … to be more efficient. The employees [felt] they were contributing to the solution. This helped our department establish a level of comfort …

As we identified problems … we implemented changes. [O]ne of our most ambitious initiatives will save Extendicare over $2 million annually.

The response has been very positive."

Lisa Feich

Purchasing Manager



"… we will save over $2 million (in purchased goods) annually …"




"… your project team initially proposed a savings potential of $5.5 million for the investment of $1,895,200 over a period over 40 weeks. I am pleased to report that cumulative savings through week 40 are now $4,864,972.00 with annualized savings of $16,692,788.00 and climbing each week."

Mel Rhinelander

Executive Vice President



"… a savings potential of $5.5 million was proposed and you are currently at $16,692,788 …"




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Skoda Praha a.s.

Car Manufacturing

Prague, Czech Republic


These days there are not only the savings that highly exceed the cost of the project realized (savings are 62.9 mil. Kc on yearly basis which is 654% of planned savings) but at the same time the implementation of the new organizational structure that was defined thanks to significant contribution of your engineers is in progress.


Ing. Stanislav Svoboda


“…savings are 62.9 Kc on yearly basis which is 654% of planned savings…”



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Dan Cake

Manufacturers and distributors of cakes and confectionery

Give, Denmark


"This is our fourth project with [you] and once again, we have been proven right in our decision to work with [you]. The monetary savings have exceeded our expectations to reach the level of 320% return on investment. We have already recovered our costs within the time frame of the project.

Company goals were set and rolled down to all management levels as to increase productivity by 25% and reduce waste by 23% while maintaining our high quality products … [and] at a very rapid pace."


Francis Bon

Chairman


"… our fourth project and our monetary savings have reached 320% ROI …"

 

Dan Cake

Bakers and confectioners

Give, Denmark


"[You] have delivered … sound management fundamentals starting with our vision, mission and purpose. Company goals were set and rolled down to all management levels as to increase productivity by 25% and reduce waste by 23% while maintaining our high quality products."


Francis Bon

Chairman


“… productivity up 25% … waste down 23% …”



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Shaw Industries

World’s largest carpet manufacturer (Berkshire Hathaway)

Bainbridge, Georgia, USA


"Most Fortune 500 companies focus their attention on 4 business responsibilities and commitments, and they are: (1) Right-To-Operate, (2) Financials, (3) Quality.. and (4) People Development. Your company defines a vitally important 5th business responsibility for firms that expect to survive … Business Process Improvement (BPI).

Most successful companies make incremental improvements to their financials, but very few are good at making step-change improvements because they lack the BPI redesign and re-engineering skills and competencies. The Bainbridge Plant now has those skills and competencies, thanks to your company."


Ron Henderson

Plant Manager


"You define a vital responsibility for firms that expect to survive …"



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Cobb Investment Company (now Southern Restaurant Group)

Owns and operates individual waterfront restaurants

Destin, Florida, USA



"[Your program] has led to performance improvements throughout the entire organization, including:

[You] delivered an excellent product that has managed indeed to change our behavior, of the management level especially.

Savings, when annualized, are 345% of costs at $2,227,000."

Thomas Kranz

Executive Vice President and CFO


"A sales improvement of 87.56% as well as a reduction in labor costs of 32.76% …"



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FedEx

Global shipping and logistics services company

Memphis, Tennessee, USA


"I would like to share with your some of the successes my management team and our employees have already achieved during the first three weeks of working with [you].

  1. Management meetings are much more efficient. We accomplish more in less time by staying focused.

  2. We are learning the most effective ways to handle issues and how to confront people over non-compliance, planning for a win-win situation more often.

  3. We are seeing behavior changes in individuals, dramatic in several cases by following [your] recommendations.

  4. Our employees are becoming more proactive, especially through … system changes [you recommended].

  5. We are experiencing an increase in self-awareness and evaluation, which is the beginning of behavioral change.

  6. We have already installed overtime controls, break and lunch scheduling controls, and others, and can see the effectiveness of them in our daily productivity.

  7. [Your] workshops attended by managers and supervisors have given us a platform to discuss and address issues which had not previously been addressed.

In summary, this joint effort between [us] has definitely been the right decision …"


Holly Price Mark Kurth Carl Bonner

Contract Manager General Manager, IRR Contract Manager


"… definitely the right decision …"



"From a skeptical start, I am pleased to report that the program has exceeded our expectations not only with regard to what has been achieved to date but the opportunity it has provided us to move forward and take on the challenges we face in our competitive market.

The financial benefits generated during the program will provide us with a 3:1 return on our investment. Undertaking this experience was certainly the right decision for us."


Roger A. Podwoski

Vice President and General Manager,

North American Logistics Operations


"The financial benefits will provide us with a 3:1 ROI …"



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HID Corporation (now HID Global)

Global identity and security solutions

North Haven, Connecticut, USA



"Re: Your program’s effect

I am woefully late in sending you this letter detailing the efforts, professionalism and customer obsession displayed by your … team. As the President of two business units, finding employees that exhibit these traits is both a rare and wonderful thing.

I continually speak to both my staff’s about passion and "owning their work", repeatedly asking them to treat the business as if it was theirs. I have used your team as an example, a number of times, when speaking of passion.

[The team’s] efforts go beyond the incredible hours they keep. [They] have worked their way into the fabric of my organizations and in both of them have become a trusted confidant of my managing staffs. This I believe is the true gift. My people bare their professional souls to your team members, out of wanting to be better and to make every effort to not disappoint them.

It takes real talent to change human behavior; you must first know yourself and then take the time to know the person you are trying to change. The behavioral results in both locations have far exceeded my original expectations.

You should know that I was one of the three decision makers to bring [you] on board at HID. I was a bit of a skeptic. Two months into the implementation we purchased our biggest competitor, my first phone call was to [you], saying I wanted a team with me from day one to help me understand and scale the new business. [They were] there to insure a successful transition.

I am a true believer; your process has been a great lesson in the leadership of change."

Steven J. Wagner

President, HID Connecticut


"I am a true believer; your process has been a great lesson …"



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Sněžka Náchod

Maker of stitched products for cars

Náchod, Czech Republic


"… all objectives defined were at least accomplished … accumulated savings achieved to 110% of the plan in the end of the project …


… highly effective tools for planning, reporting and control of performance and idle times created in accordance with [our] specific needs … The almost incredible change is apparent on all levels of management."


Miloslav Cermak

Chairman


“… accumulated savings achieved to 110% … “




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DEHA Ankersysteme GmbH

Makers of construction anchors

Gross-Gerau, Germany


"As a result of the management systems which were put in place we have to date been able to achieve cost savings of 1.3 million Deutsche Marks for the year.


… the production area in particular, where productivity increases of 20% and 30% have been achieved, have far exceeded our expectations."


P. Ernst

Director, Engineering


“… productivity increases of 20% and 30% … “


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KZPP Koniecpol SA

Wood fiber products for construction

Koniecpol, Poland


"… we are observing significant changes in the actions of both managerial staff and employees. It is worth underlining that, at present, the savings in operation costs are four times above the project cost on a yearly basis, or the ‘ROI’ is 400%."


Robert Benkowski

Director


“… the ‘ROI ‘ is 400% ..”.



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Songkla Canning

Seafood canners

Bangkok, Thailand


"After 37 weeks that our people have worked with [your program], we found that not only can [it] deliver the saving it promised, but also help our people learn a new way of conducting our business."


Cheng Niruttinanon

President


“…delivers the savings it promised…”




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BCM Electronics Corporation

Contract manufacturer

Kulim, Malaysia


"BCM is now reaping the fruits of [your] program … the installed controls made our people more aware of the cost implications of lost time, rejects, rework and scrap, thus making them more proactive in addressing such problems. Productive has improved dramatically during the course of this project, from 60% last year to an average of 90% to date."


Kim Keng Hock

Chairman


“… Productivity has improved from 60% to 90% …”



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Brigantine Services Limited

Vessel and shipyard equipment maintenance

Hong Kong, China


"… we are happy to be able to express our satisfaction with the project …

Our production and inventory management processes have changed almost completely during the course of the project, and we now have the foundation and methodology in place to perpetuate further improvements in the months and years ahead. We are also ready to capitalize on the improvements to outperform our competitors and truly create an edge when our customers."


Bjørn Højgaard

Managing Director


“… We are ready to outperform our competitors. ..”



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Versowood Group

Mechanical timber processing

Helsinki, Finland


"The financial gains brought through the project were, through measurements, an ROI over 290% as was projected at the beginning."


Pekka Kopra

Vice President


“… ROI over 290% more than was projected …”



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Leader Electronics Inc.

Electronic power supply products

Taipei, Taiwan


"… on week 31 of 34 [your team] have managed to save a total of 17,194,093 New Taiwan Dollars (US $574,496) from the production and production scheduling departments … Fantastic!


Savings and improvement highlight summary:


C.Y. Pao

Chairman


“… Projected ROI: 413% with a 45% reduction in production standard time…”



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OAO Veropharm

Pharmaceutical manufacturer

Moscow, Russia


"… [Your system’s] changes … allowed for achieving the goals determined at the beginning of the project:


Anton Parkansky

General Director


“… Productivity increased by 9% , overtime reduced by 8% and output increased by 40% on one production line …”



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Vyksa Steel Works

Steel pipe manufacturers

Moscow, Russia


"Productivity increased by more than 30%, equipment downtime decreased significantly and also losses of working time decreased. Quality and waste control [were] reinforced. Total yearly savings amounted to 136% of the project’s planned savings; weekly savings are 101% compared to the plan …


As a result, employees now have a more pro-active and problem-solving orientation in their departments."


A.A. Sdobnikov

Director


“… Total yearly savings amounted to 136% of the project’s plan…”



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Gubahinksy Koks

Coke manufacturers

Gubaha, Russia


"There are eight weeks left till the end of the Project. I believe it is time to evaluate the Project itself …


The actual weekly cumulative savings are €1,116,569 (US $1,411,660) which is higher than the planned savings of €437,920 (US $553,653) weekly cumulative. Production increase is 8%.


… changes in our management team: the discipline is increased, and the managers learned … how to build the effective controls."


Anatoly Galkin

General Director


“… actual weekly cumulative savings are 155% of plan …”



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Zalakerámia

Ceramic tile manufacturers

Tofej, Hungary


"The savings revealed … were of a magnitude that we did not consider ourselves to be capable of realizing on our own, let alone in such a short time. [However,] during our cooperation … very important changes took place in the company which … will affect us for years to come.


Imre Takáts

Chairman, CEO


“… our net cost per unit is down to a level of 18 months ago despite a 25% increase in energy and labour prices plus inflation…”



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Picvue Electronics

Semi-Conductors and Electronic Components

Hsin Chu, Taiwan


"The financial benefits generated during the program were impressive, as we have saved more than originally projected … we got back almost 200% of our investment at the end of the project. The behaviour changes in our people, clarity of the company’s objectives, objective performance measurements, and more proactive management are the major output of these changes."


Dr. Jacob W. Lin

President & CEO


“… we got back almost 200% of our investment by the end of the project ..”



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Elektrobudowa SA

Power and petrochemical construction and installation services

Mikolow, Poland


"Since the beginning of our project I have been amazed and awed by the style of work of your personnel, who are focused on accomplishing the goals stated in the contract. The newly prepared and implemented management system helped to increase the productivity of different areas by 20-30% and thus reduced our production costs."


Henryk Wojtyczka

Plant Director


“… amazed and awed by your work …”



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Pal-Inalfa

Automobile body panels

Vráble, Slovakia


"Besides the significant cost reductions of more than 20 million Slovakian Koruna (US $500,000 approx.) on an annual basis, we also managed to introduce new management systems and to change the attitude and problem solving capacity of management and organization.


With 200 employees less, especially in the overheads, we still do the same turnover but with a much better quality and delivery performance. Now the company is ready for growth, which is imminent."


Fred L.M. Welschen

President


“… 200 people less, we still do the same turnover but with better quality and delivery performance …”



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TONI HOLDINGS AG

Ice cream and dairy products

Zurich, Switzerland


"The challenging goals … which we set when the project started were achieved in nearly all departments … In some of the installation areas the ambitious goals were surpassed by to 30%. [A]mong other things, the following:


Peter Aegerter

CEO


“… ambitious goals were surpassed up to 30% …”



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